Frequently Asked Questions

All You Need to Know.

Browse answers to questions our guests most often ask and arrive ready to make the most of your time with us.

 

When is Check-in/Check-out time?

Guaranteed check-in time is 4 pm. Check out time is 12 pm.

*Early arrivals are not guaranteed but we do try to accommodate arrival times as much as possible. Late checkouts are not granted until the day of departure. 

What is your cancellation policy?

Reservations must be cancelled three days in advance to receive a refund of your deposit.  Holidays and special events may have a different cancellation policy in place.

Are beach chairs included? 

Beach chairs and umbrellas are available for rent throughout your stay.

Is breakfast included in the rate? 

Breakfast is not included in your accommodation rate, however you can take advantage of our 'Bed & Breakfast Package' to enjoy complimentary breakfast during your stay.

Which resort restaurants require reservations?

Ponte Vedra Inn & Club
Reservations are strongly recommended for our Seahorse Grille and Golf Club Dining Room. The Surf Deck Grille, Surf Club Patio, and Beach Side Snack Bar are seated first come, first served.

The lodge & Club
The Sea View Grille, Sea View Lounge, and Oasis are all first come, first served. The Barefoot Bistro is our most quick and casual dining experience for those enjoying the pools and fitness facility.

Can I bring my own wine to the restaurants?

Yes, you may bring your own bottle to enjoy while dining on property for a $35 corkage fee.

What if I have certain dietary restrictions?

Our restaurants offer abundant options for all food restrictions, allergies, etc.

What is the dress code for the dining on property?

Ponte Vedra Inn & Club
Our beach dining outlets, the Surf Deck Grille, and The Surf Club Patio (seasonal) can be enjoyed in casual beach attire while our Seahorse Grille and Golf Club Dining requires golf attire. Our fine dining experience at the Seafoam Room requires jackets for men.

The Lodge & Club
The lodge & Clubs dining outlets are all resort casual, no reservations are required. Please check in to the concierge to inquire on any wait times as all outlets are first come, first served. 
 

Do you provide shuttle service?

We offer shuttle service throughout both resorts, as well as between both properties. Shuttle service to and from the Mayo Clinic is also offered to guests.

Airport transportation is not offered, however, East Coast Transportation is our recommended transportation company and can be arranged by our concierge.

Can I bring my pet?

No pets are allowed on property.

Are there areas that are accessible to those with disabilities?

We want all guests to feel accommodated and comfortable. We offer accessible rooms at both resorts, and all of our amenities and dining around both resorts can be enjoyed by all.

What is included in the resort fee?

While you are staying on property, we provide Wi-Fi, twice-daily housekeeping, in-room coffee and tea, full access to our fitness center and most fitness classes, e-press reader, self-parking, valet parking is available at an additional cost.

Are there activities for kids and teens?

Ponte Vedra Resorts offer daily kids activities from movie nights, craft time, robotics and Lego group, a mini splash-park and kids’ pool, and a putting green in front of the Historic Inn. The Lodge & Club also offers youth-focused events and programs throughout the year. Teens may enjoy our photography club, culinary events and those interested in a little more fun in the sun, can rent paddleboards from both of our resort properties.