COVID-19 Update

Ponte Vedra Beach Resorts’, Ponte Vedra Inn & Club and The Lodge & Club, are currently welcoming guests back to our sparkling shores. We have had questions about the resort and how we will continue to make the facilities safe for our guests. Here are some frequently asked questions.

two queen beds
Preferred Oceanfront Room at the Lodge & Club.

What is your team doing to keep the resorts and rooms safe?

We have made some changes to our rooms to maintain a safer environment. For the time being, we have removed all silverware, glassware, coffee makers, printed magazines, and decorative pillows from all rooms. We have replaced documents such as menus with disposable, paper versions. All bedding pillows are washed after each guest. Each guest room is thoroughly cleaned and sanitized using CDC-approved, hospital-grade products after each stay, with a comprehensive cleaning and inspection list.

At this time, to keep contact minimal and health and safety top-of-mind, we are not offering daily guest room cleaning services (including turndown service). If you need fresh towels or linens, our team will happily bring them to your door in a bag. To replace magazines and newspapers, we are offering 7,000 complimentary reads in 16 languages through the PressReader app.

inn main lobby

Have you implemented any new staff policies and procedures to keep things clean and safe?

While you have been away (or waiting to visit), our team has been busy making sure our picturesque properties are ready for your return. We stand ready to provide the warm, gracious hospitality we are known for, all while keeping you safe and healthy. Sanitizer stations are available throughout our lobbies and other high traffic areas. We also have additional handwashing stations for staff and have implemented new protocols that include more frequent handwashing in all departments, for all positions.

Social distancing and frequent handwashing are key to defending our staff and guests against illness, and when social distancing is not entirely possible (for example, in the lobbies and other high traffic areas), our team members are required to wear masks (as per the CDC’s recommendation of masks as a protective measure for others vs. oneself). Additionally, team members (depending on role and responsibility) will wear gloves, when appropriate. All vendors are also required to wear a mask and gloves when on our property.

Beyond masks, social distancing, and increased handwashing, our team members and vendors will undergo temperature and health scans prior to entering the resorts.

two beach chairs with yellow umbrella along ocean coast

Will I face any issues travelling into the state?

We encourage all guests to review all federal, state, and local permitted traveler guidance before making reservations. Guidance is frequently updated, so be sure to have the most accurate, up-to-date information.

Trellis at The Lodge
The Trellis at The Lodge & Club.

Do I face a cancellation fee if I book and can not come to the resorts?

All cancellation penalties are waived for reservations through August 31, 2020. No deposit is required at the time of booking your stay.

Lap Pool at The Gym

Are all the amenities available at both resorts?

This is a gradual reopening—not all amenities will be available immediately. The following outlines what is open and what is not at both Ponte Vedra Inn & Club and The Lodge & Club:

  • Family Pool   is available with a reservation in 2-hour time slots, 9 a.m. - 9 p.m.  Reservations can be made up to 24 hours in advance. Call 904-273-7707 (Inn & Club) or 904-273-9600 (Lodge & Club) to reserve.
  • Adult Pool – is open 9 a.m. - 9 p.m. on a first come first served basis. 
  • Lap Pool – By reservation. Open between 5 a.m. - 8 p.m. Call 904-273-7707 (Inn & Club) or 904-273-9600 (Lodge & Club) to reserve.
  • Golf – The Lagoon Golf Course is open. The driving range and Ocean Course remain closed for renovation.
  • Tennis (The Racquet Club) – Open
  • Gym – Reservations can be made in advance and provides (1) hour of gym floor use.  Call 904-273-7707 (Inn & Club) or 904-273-9600 (The Lodge & Club) for reservations. Please bring your own headphones and water bottles. 
  • Spa – The Spa is excited to announce that they are accepting appointments for hair, nail services, massage, and facials. Services will be available Monday – Saturday from 9 a.m – 5 p.m. Locker rooms, dining, and the pool are open; however, steam room, sauna and hot tubs will remain closed.
  • Beach – Beach and Beach Rentals are open.
  • Fitness classes – By reservation with a limit of 10 guests per class. Times and locations vary—class schedule is available from the Concierge. Call 904-273-7707 (Inn & Club) or 904-273-9600 (The Lodge & Club) to reserve your spot. Please bring your own towel and water bottle.
fancy chicken and potato dish

Are dining options available on the resorts?

Food service is available for our guests. Regular hours will be in place for the following at Ponte Vedra Inn & Club:The Gourmet Coffee Shop

  • Seahorse Grille*
  • Surf Deck Grille Bar
  • The Inn Dining Room*
  • Golf Club Dining Room*
  • Surf Club Patio* Please check with the resort for specific hours
  • Beach Side Snack Bar*

*Indicates reservation required. Call 904-273-9500 to book.

Hours are as follows at The Lodge & Club:

  • The Oasis – 11:30 a.m. – 8 p.m. daily (weather permitting).
  • The Sea View Grille*
    • Breakfast from 7 - 10:30 a.m.
    • Lunch from 11 a.m. - 2 p.m.
    • Dinner from 5 - 9 p.m.

Limited dining options will be available through Room Service. All delivery food items come in to-go containers. Other dining options remain closed.

Mannequin wearing a woman's dress at a display table

Are shops open on the resorts?

All shops are open at both resorts.

ocean at sunset

Do you expect any other changes on the resorts?

We are very grateful to be able to adapt and adhere to new guidelines from the World Health Organization (WHO), U.S., as well as the Centers for Disease Control and Prevention (CDC) and local authorities. This situation is fluid and we will constantly be monitoring the landscape and looking at ways to enhance safety in the coming days and weeks. We will continue to garner insight and monitor outside organizations, and of course, listen to our members and guests. We are ready to adjust and adapt accordingly, and more importantly, quickly. As guidelines and recommendations change on a local, state and federal level, we will update our website and provide as much information as possible to current and future guests and members.

Is there a way to get a hold of you if I have more questions?

We are always happy to talk with you and appreciate you choosing to visit us. Please contact us at 904-285-1111 with any questions or concerns.